Refined Beauty Boutique: Transparent Salon Policies in Naperville

At Refined Beauty, we pride ourselves on being transparent about our policies with all of our clients. If you have any questions about any policy below please feel free to contact our team.

Service & Coordination Fee

To ensure every guest receives a seamless, high-quality experience, a 3% Service & Coordination Fee is applied to the total invoice of all appointments and bridal bookings.

This fee supports the systems, technology, and administrative time dedicated to:

Personalized appointment communication and confirmations
Wedding day coordination and concierge-level planning
Booking management, artist scheduling, and timeline organization
Ongoing improvements to enhance your overall experience

We believe in transparency and consistency, which is why this fee is applied across all payment methods. Thank you for your understanding and for supporting the elevated service standards we strive to deliver every day.

Appointment Confirmation

As a courtesy, we will email and text a reminder to the information on your profile and confirm your service appointments 72 hours prior to your appointment date. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

Credit Card on File

Entering your credit card information is required to secure your appointment. Your card will not be charged until the time of service, unless our cancellation, no-show, or late policy applies.

Cancellation Policy

Refined Beauty is committed to providing exceptional service. When one client cancels without sufficient notice, it prevents another client from being seen. To avoid a cancellation fee, please call us at 630-590-9500 at least 48 hours before your scheduled appointment to cancel or reschedule.

Cancellations or reschedules made 48 hours or less before the appointment will be charged 50% of the total reserved service fee.

Late ARrivals & No-Show Policy

No-Show Policy

A missed appointment will be charged 100% of the total reserved service fee to the card on file.

Appointment reminders are sent 72 hours in advance by email and 48 hours in advance by text message as a courtesy. However, it is the guest’s responsibility to remember their appointment.

Acknowledgment:

I understand Refined Beauty, LLC’s cancellation policy and will not dispute any charges made to my credit card on file if I do not show up for my reserved appointment or cancel my appointment outside the 48-hour cancellation window.

Late Arrival Policy

We understand that life happens. If you anticipate being late, please call the salon as soon as possible to let us know.

Guests arriving more than 15 minutes late may have their service modified or shortened at the discretion of the service provider. Full services may not be possible when the appointment time has been compromised.
Guests arriving more than 20 minutes late without prior notice will be considered a no-show and will be charged 100% of the scheduled service fee.

Purpose of This Policy

This policy allows us to respect the time of every guest, protect our artists’ schedules, and maintain the smooth flow of our day. Thank you for your understanding and cooperation.

Service Adjustments

We pride ourselves in the quality of our work and strive to ensure that every guest who leaves Refined Beauty is 100% satisfied. However, if you find that you are unhappy with the end result of your service, we would be more than happy to make any needed adjustments within one week of your last appointment. Refined Beauty does not issue refunds on salon services. However, we strive to give the utmost satisfaction to our clients and if you are not satisfied with the work performed, we will make every effort to ensure we rectify the situation. Should you have any questions or concerns, please contact your stylist or the owner within 7 days so we may address these concerns in a timely fashion. Please note that Refined Beauty does not offer complimentary services as a result of a change of mind or direction with service. If requesting a new technician, this may incur an additional charges as well.

Product Return Policy

If you are unsatisfied with your purchase if the product is unused, we will issue a refund up to 30 days after purchase. If a product is up to 1/3 used, exchange it for a new product up to 30 days after the purchase date. If the product is damaged, we will exchange it for a new product up to three months after the purchase date.

Children Policy

We welcome children with a scheduled appointment. However, for safety reasons, we ask that children under 12 years of age without an appointment stay home. Our salon floor is full of sharp objects and hot tools, and we do not want your little one getting hurt while you are receiving your service! Thank you for your cooperation and understanding.